Handpicked Villas. Fingers crossed this will apply to me. © 2021 Trustpilot A/S. The pictures are a good representation. Help future customers by talking about customer service, price, delivery, returns & refunds. We’re all in this together folks. Getting seriously annoyed with chasing Villa Plus. We asked for a refund but were told to try to claim through our insurance company, they have paid back a small fraction of the original sum, after multiple deductions. Established since 1986, you can book with confidence. Strengthen your review by uploading photos & videos. GB. Absolutely disgusting customer service.Just read the reply... no you dont even answer emails, and I have tried on many occasions to get through on the phone lines..... Was about to book a villa for this year until I seen this company mentioned on BBC rip off Britain programme the way they treat customers is disgusting, As the weeks go by I get more and more frustrated by this company. It was by far the most expensive and stressful holiday we have ever been on. From booking to flights, to hire car, to directions and to arriving at the Villa - … Villa Plus is a Member of the Association of British Travel Agents (ABTA). I contacted Villa Plus to see if we could change to another date. A hard sell for the price. Great villa on a very large plot just outside Cala Blanca. Villa Plus customers find holiday villas they’ve paid for available to rent on other websites UK’s largest villa agency took payment for villa that was no longer on its books, while asking others to pay up for bookings that may never be fulfilled. Totally disappointed in the lack of customer service from villa plus - multiple calls just ringing out after 20 minutes and no response to email apart from the standard bounce back. Established since 1986, you can book with confidence. Log into Facebook to start sharing and connecting with your friends, family, and people you know. Lovely ivy clad veranda to side of villa which is a great sitting area for meals. Eventually after posting a review on this site a nice chap called Jamie contacted me and said he would look into my query. At Villa Plus villa we make sure that you love it more, with dedicated in-resort staff, hand-picked villa locations, private pools and more extras ... Read More. We have holidayed with Villa Plus for many years. GB. So well organised by Villa Plus. 1st response was 20th Jan SIX months later! Would you like to add a photos or videos? I received an email and telephone call in line with the updates on the Coronavirus information. This is in response to your reply to my review .We cancelled the villa only and was prepared to lose the £180 deposit .What we were not prepared for was to lose another £1000 plus on the flights thats robbery in my opinion and dont blame that on Ryanair it is your company that has kept that money . Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We booked a villa only deal For the week of May 30th to the value of £1097 and we were unable to travel due to Covid. All rights reserved. It’s now January 15th and I still haven’t received my refund. We are currently assessing the review in accordance with our reporting processes. Tell you you are wrong & hide behind a pandemic .... we couldn’t travel according to law but apparently that’s our fault.... we will take it to the court and get their view - join me ....let’s show them that customer service needs to better than this !Please don’t be brushed off by rubbish service....go to court take it to the limit if we don’t they laugh and walk away ! I get that people are frustrated but maybe try channeling some positive energy. Package came with flights and hire car. The communication is just shocking. This was dealt with very professionally and promptly. 5 reviews. Reviewed 19 January 2017 via mobile. Villa plus tell you you are in the wrong they have ripped off everyone..... con merchants never use them !!!! La Chicca B&B Siena Villa in Siena Avg. Silver Travel Advisor is the award-winning voice of over 50s and over 60s holidays & travel and tripadvisor. You will be contacted by email to verify your review. After being promised in two emails that I would get a full refund, we have only received a refund for part of the holiday and received vouchers for the villa. This is unacceptable after I was informed in writing on more than one occasion that I would get a full refund. We have lost a lot of money and I had resigned myself to the fact that there was nothing I could do about it. This is the third refund I have received for cancelled holidays. It even states that in their response I have received on this site. Decided to go for Villa Neptune just outside Cala'n Bosch, Menorca. They’ve taken my deposit money for a villa only holiday in August 2021. 98 talking about this. Maybe I am lucky but I have never had any problems with VP tho I am disappointed they now don't offer Package holidays. Most unhelpful company, take customers money when unable to travel due to covid rules that insist you have a covid test before travelling when it doesn't arrive and you cant go they still take your money .. disgusting .. would never use this company again .. beware, Only the latest review will count in the company's TrustScore. Was the email sent to the same address?Found an email to resolver (on the tenth) , stating we could rebook or cancel but not stating any way of doing this and your phone lines were off!, and as stated our emails to you (not resolver) were just getting generic replies with no way of contact! Tui are not flying us, but Villa plus … Didnt even get ANY form of response until ABTA contacted them,not even to check why we were not on the plane or in the villa!! Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore Howard West 5 reviews. Their staff and service are excellent and even during the covid-19 crisis their customer focus was second to none. By Lauren Bell 19 Aug 2020. This remains unresolved and I have emailed several times to no avail. 112 talking about this. It’s brand new and 5 star quality. Only contact with Villa Plus was with a Jamie. We have emailed Villa Plus 23 times, no response, we ring daily, multiple times a day - phone lines are closed, only information is short, is lacking and on their website occasionally. Tried to contact also for details to claim on travel insurance, again nothing. Spoke to resort staff who also said the were struggling to get hold of their head office. Due to fly to Croatia 12 September on a flight and Villa package deal Due to fly to Croatia on a flight and villa package. Absolutely disgusted with their attitude, we were due to go on holiday in July but due to family circumstances could not go, fair enough but we knew this well in advance. Still not resolved between Villaplus and HSBC it’s like a clown show. The villa has 3 bedrooms, a flat-screen TV with satellite channels, an equipped kitchen with a fridge and an oven, a washing machine, 1 bathroom with a shower and 1 WC. Browse our 2,563,380 accommodations in over 85,000 destinations. We need your email address to verify that your review is genuine. Villa Plus don’t even have ANY villas on their site without air conditioning so it shows that a villa without air con is just not marketable as no-one in their right mind would spend £11k on it!! The varied welcome pack was a nice touch. It’s not their fault that there’s a pandemic and I’m sure they’re doing the best they can under unprecedented circumstances. Having received one email from Villa Plus regarding their intention to refund my cancelled holiday which was booked for 24th October 2020 I am yet to receive any refund. The holiday was not able to go ahead because the UK were in lockdown anyway. We have used Villa Plus for several holidays over the last few years and can 100% recommend them. The centre is just a short walk away and the surrounding quiet villas are amazing in their own right. We'd love to hear what you think about I was assured by villa plus that it was a situation they do not normally find themselves in, well now it appears there are hundreds of people in the same situation, out of pocket to a considerable sum due to the incompetency of Villa Plus. No moral compass,so hit them were it hurts and never use them.Just watch RIP OFF BRITAIN ON BBC!!! British Travel Awards Win. We will continue to use villaPlus in future. Villa Plus reported this review for breaching of Trustpilot guidelines. Leave this blank if you'd like to publish your review anonymously. Review of Villa Plus. Lovely villa bad company very unhelpful will never use them again. our choice would have been to change travelling party anyway not re book as we chose that week in particular as our son is in the final year of his exams so could not do other dates at that point! This villa is stunning. Please pass on thanks to the Lanzarote team who contacted me also. Worst experience ever, no idea of we are going in holiday in 4 days time! Handpicked quality villas PLUS the very best locations. Feedback Unlike most companies, Villa Plus is genuinely responsive to your comments. Despite having a direct email address I still haven’t had a response. !DO NOT USE, if you do good luck with any issues!! Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore John Nash 2 reviews. The immediate response said that this was being reviewed and we would be contacted shortly. Even managed to get a direct email from a member of staff and still never got a reply even though I was promised one. ABTA Members. Refund received in full for holiday for 17 December. Read 2 more reviews about Villa Plus Only the latest review will count in the company's TrustScore Dd 1 review. Reviewed July 28, 2018 via mobile . Terrible company , taking thousands of pounds off people and then hide behind the small print. DONT ANSWER YOUR CALLS. The villa was clean and tidy on the whole with a good range of equipment and utensils.The local staff were helpful and quick to react when we had a small problem which was sorted without delay … Please read all your emails We booked our holiday with villa plus last October and we due to fly 23rd July this year. I am also looking in to villa plus for booking a villa in corfu, as i have too not heard of the company i have been doing some background research and am coming up with very little except a few small niggling things . We listen carefully to customers' feedback on our holidays, and because we are an independent direct sell company, we are able to personally add and improve services. Book with peace of mind. GB. I have also written to Villa Plus and sent it by Special Delivery Postage, i do know that they have received it as it has been signed for. I have found the villa on other booking sites with dates available for which I thought I had secured with my deposit! This was the second time at this villa and I’m sad to say the negative comments we gave last time are still there. We have had to pay a little bit extra than the original cost but it was worth it. price/night: £67 9.2 Superb 510 reviews I loved everything about the place. Great villa, service from VP UK, not so good. We were due to travel on the1st October 2020 and were unable to due to COVID, vp promised a full refund within14 days, I understand things are difficult but it’s the 7th of January now and I have not received a single penny of the £4933.03 I paid, unacceptable and incompetent behaviour, never ever again. I suggest before anyone even thinks of using this company they do the research and watch the programme from this morning. Thank you for making this situation stress free. I posted a review on 3rd January about the absence of our refund from the package holiday we booked for travel on 12th September to Portugal which had to be cancelled due to the FCO restrictions being reinstated on 10th September. Whether you’re looking for hotels, homes, or holiday rentals, you’ll always find the guaranteed lowest price. Good availability and great rates for villa rentals. I did not think VP would go against their communications but they have. See all. 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